Student Recruitment Officer
2 days ago
RMIT University is seeking a dedicated and experienced Student Recruitment Officer to join our Global Marketing and Student Recruitment Group.
Job DescriptionThe successful candidate will play a critical role in representing RMIT University in an appropriate manner and encouraging prospective students to take advantage of what we have to offer. This position will predominantly focus on domestic students, however based on demand may be required to assist in international student enquiries.
You will manage a number of contact channels including phone, email, live chat, face-to-face and any new emerging channels, meeting and exceeding competitive student recruitment sales targets while ensuring accurate and careful maintenance of a CRM database.
Key Responsibilities- Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.
- Proven experience in an acquisition/sales/recruitment environment.
- Call center experience in customer service and/or sales favourable.
- Exhibit high level written and verbal communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.
- Demonstrate ability to manage difficult client expectations with successful outcomes.
- Experience with CRM for capturing lead and case data based on conversation with prospective students.
- Ability to use multiple systems simultaneously, and work well under pressure whilst meeting KPI's.
This role offers a competitive salary package, including HEW 5 + 17% Superannuation, flexible working arrangements, and the opportunity to work in a dynamic and supportive team environment.
We are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT.
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