Customer Service Representative

1 week ago


Dandenong, Victoria, Australia Charterhouse Full time

About Charterhouse

Charterhouse is a socially responsible organization that values diversity and inclusivity. We are committed to creating a workplace that welcomes and celebrates the unique contributions of all employees.

About the Role

This is an exciting opportunity to join our customer service team as a Service Delivery Officer. In this role, you will be responsible for delivering exceptional customer experiences and providing technical expertise to our clients.

Key Responsibilities

  • Provide technical support and guidance to customers
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal stakeholders to identify and implement efficiency improvements
  • Develop and maintain key supplier relationships
  • Contribute to a positive and supportive team environment

Requirements

  • Experience in telephone-based customer service
  • Automotive industry experience
  • A degree in engineering or general technical knowledge is highly desirable
  • Excellent verbal and written communication skills
  • Attention to detail

What We Offer

  • Excellent leadership training program
  • Collaborative working environment
  • Rewards and recognition for outstanding performance
  • Strong learning and development program


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