End-to-End Claims Resolution Specialist
2 weeks ago
As a skilled Property Claims Professional, you will play a pivotal role in overseeing the entire claims management process.
This dynamic position involves collaborating with customers, insurers, and a network of trades to deliver exceptional service and achieve efficient resolutions.
Key Responsibilities:
- Manage assigned claim portfolios, handling inbound and outbound calls to ensure timely and effective communication.
- Nurture relationships with assessors, trades, customers, and insurers to facilitate smooth workflow and problem-solving.
- Analyze reports from internal assessors and trades to compile relevant information for insurers.
- Collaborate with customers to confirm scope of works and schedule repairs based on priority.
- Proactively share repair updates with stakeholders to foster transparency and trust.
- Support the resolution of customer complaints within established company processes.
- Pursue first-call resolution and meet key performance indicators.
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