Claims Resolution Expert

2 days ago

Melbourne, Victoria, Australia beBeeResilience Full time $90,000 - $120,000
Claims Resolution Specialist

The role of a Claims Resolution Specialist involves managing new domestic property claims from clients and establishing a pathway to resolve the customer's claim. This includes handling a portfolio of claims that require dedicated focus and expertise due to the complexity surrounding the claims or customer needs.

Key Responsibilities:
  • End-to-end claims management, including policy interpretation, liaising with stakeholders, settlement negotiation, and claim resolution.
  • Proactively and strategically working with customers on identifying and driving solutions.
  • Identify and support vulnerable customers, providing an experience inline with client expectations.
  • Act as an expert reference point and mentor to colleagues.
About You:
  • Previous experience managing complex domestic property claims, including but not limited to escape of liquids, break-and-enter claims.
  • A comprehensive understanding of insurance policies and procedures.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize, multi-task, and work to deadlines.
  • Exceptional communication, organizational, and customer service skills.
Caring Culture:

We value a caring culture that is at the heart of everything we do. We live our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining us, you'll be part of something truly meaningful, helping people recover after an injury or illness, assisting with damage from a natural disaster, or giving back to others in your spare time.

We are an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

Why choose us?

We are the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They're helping people recover after an injury or illness. They're assisting with damage from a natural disaster. They're even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

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