Claims Resolution Specialist
1 week ago
Job Title: Claims Resolution Specialist
The successful candidate will be responsible for managing the end-to-end process of claims, including compiling detailed and accurate monthly statements for clients. This role requires strong analytical skills to investigate, negotiate, and resolve customer complaints in a timely manner.
A key aspect of this position is maintaining complaint data for effective tracking and reporting. The ideal candidate should also have experience with tracking and reporting key performance indicators (KPIs) related to customer complaints resolution time.
To excel in this role, you will need to possess excellent planning and organisational skills, with attention to detail and the ability to work in a fast-paced environment. A trade or engineering qualification would be beneficial, along with previous project administration experience.
You should also have experience in a similar role across the utilities industries, with knowledge of terminology and legislative requirements. Proficiency in SAP and the ability to compile specialised reports for clients are essential.
This is an exciting opportunity for someone looking to develop their career in claims management. You will have the chance to work with a variety of stakeholders, using your communication and relationship management skills to build strong working relationships.
In return, we offer a range of benefits that support your wellbeing, career development, and work-life balance.
- Leisure and Travel: two weeks' extra annual leave per year and car hire discounts.
- Community: volunteering leave and salary sacrifice opportunities.
- Health and Wellbeing: paid parental leave, private health insurance, fitness discounts, employee assistance programme, flu vaccinations, and wellbeing grants.
- Technology: Office 365 and computer equipment discounts.
- Drive and Commute: novated leasing, car parking, and vehicle discounts.
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