Chief Experience Designer

1 week ago

Melbourne, Victoria, Australia beBeeDesigner Full time $100,000 - $140,000
Design Visionary

About Mable

Mable is a leading healthtech platform in Australia.

We empower thousands of people with disability and older Australians to connect with independent support workers of their choice.

Our mission is to create lasting, positive change across the care and support sector.

We believe in technology as an enabler for better outcomes.

About the Role

As our B2B Design Manager, you will shape a bold design vision and strategy that drives impact for customers and the business.

You will partner with cross-functional leaders to champion customer needs and turn insights into experiences that inspire action.

Leading a talented design team, you will guide them in delivering products that elevate our platform and delight our customers.

Key Responsibilities:
  • Develop a comprehensive segment strategy – Partner with the B2B Segment Leadership Team to embed design and customer experience into the vision, strategy, and roadmap.
  • Lead and mentor your team – Manage and mentor 2–4 product designers in cross-functional squads, setting clear direction, supporting career growth, and ensuring sustainable ways of working.
  • Elevate our design practice – Champion best-in-class design processes, tools, and rituals across the CX team, driving continuous improvement in how we collaborate, discover, and deliver.
Requirements:
  • 7+ years experience in experience design, with strong product and technology team expertise.
  • Proven service design skills and ability to apply systems thinking to enhance end-to-end customer journeys.
  • Excellent communication and stakeholder engagement skills, with the ability to build customer empathy and consensus.
  • Proficient in Figma and emerging UX/UI tools.
  • Skilled in scoping and conducting user research, including recruitment and qualitative methods, to rapidly test solutions.
  • Knowledge of UX strategies and trends for web and mobile platforms.
  • Experience in health, wellbeing, and/or aged care sectors, with deep understanding of diverse user needs.
  • Able to design from scratch or improve existing features using user-centred design principles.
  • Comfortable in collaborative, challenge-oriented environments with engineering, data, product, and UX teams.
  • Experienced in working directly with developers to implement designs.

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