Sales Director

1 month ago

Sydney, New South Wales, Australia Global Blue Full time
Job Description

Global Blue is seeking a Sales Manager to drive business growth and revenues in Australia. The successful candidate will be responsible for managing and cross-selling our solutions to direct merchants, existing financial institution partners, and new merchants and financial institutions.

Key Responsibilities
  • Oversee a direct sales pipeline of new clients and manage plans beyond our current partnerships.
  • Identify and approach potential acquiring partners to align with Global Blue, promoting a comprehensive range of solutions, including DCC, Multi-Currency Pricing (MCP), and the Hotel & Retail Gateways.
  • Develop and execute the overall sales and business development strategy for Global Blue across the Financial Institution/Payment Service Provider market in Australia.
  • Create and maintain annual account plans with each acquiring partner.
  • Collaborate with acquiring partners to implement strategies that retain merchants by integrating products and solutions that add value and strengthen relationships.
  • Increase DCC opt-in levels by working closely with Merchants and Acquirers.
  • Support Acquirers in selling DCC and other solutions through effective sales pitches.
  • Manage the day-to-day activities of existing partners using the Global Blue product suite, working closely with C-suite management.
  • Ensure excellent communication and internal coordination to roll out new services, considering market specifics such as regulations and competition.
  • Manage new accounts to maximize revenue through cross-selling and up-selling opportunities, enhancing customer satisfaction.
  • Provide timely reports to the Country Manager and Relationship team on performance, sales activity, account management, strategy, and local industry trends.
  • Maintain strong communication between customers and back-office services to facilitate issue resolution.
  • Effectively communicate partner needs to the support team.
Qualifications and Education Requirements
  • Strong academic background, such as a degree in Business, Economics, Engineering, Computer Science, or an equivalent field.
  • 3 - 5+ years of B2B business development experience covering a multi-region remit within the payments industry.
  • Strong existing network of PSPs, Acquirers, Banks, Tier one Merchants, and Marketplaces in the Australian finance industry.
  • DCC/MCP knowledge and understanding preferred.
  • Extensive experience in negotiations with C-level executives.
  • Demonstrated success in initiating and growing sales with complex enterprise clients.
  • Strong balance of both strategic planning and active hands-on approach is a must.
  • Must possess a can-do, entrepreneurial drive, focusing on solving problems creatively with a high level of energy.
  • Strong organisational skills, management of priorities, and the ability to work under pressure.
  • Ability to influence and build credibility across all levels, fostering collaborative relationships.
  • Proven ability to operate in a fast-paced, global, complex, and geographically diverse company.
  • Able to work autonomously.
  • Excellent verbal and written communication skills in English.

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