Claims and Customer Service Specialist

3 weeks ago


Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role

We are seeking an experienced Claims and Customer Service Specialist to join our team in Melbourne. As a key member of our claims management team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible outcome.

Key Responsibilities

  • Maintain and improve technical knowledge across all facets of claims management
  • Keep up to date with legislative amendments and their practical application
  • Proactively manage claims within delegated authority level to achieve the most cost-effective outcome
  • Ensure customer service standards are maintained and prompt resolution of enquiries

What We Offer

  • A competitive salary package of $85,000 - $110,000 per annum, depending on experience
  • A hybrid work environment, offering flexibility and work-life balance
  • A permanent opportunity with opportunities for career growth and development
  • A tailored career program to determine where you want to go within Allianz Australia Services Pty Ltd
  • A range of attractive benefits including insurance and gym membership discounts

About Us

Allianz is one of the most trusted insurance and asset management companies in the world. Our company culture values diversity, inclusion, and equality, and we welcome applications from candidates from all backgrounds. If you are passionate about delivering exceptional customer service and have a strong background in claims management, we encourage you to apply for this exciting opportunity.



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