Senior Claims Specialist
3 days ago
Estimated Salary Range:
AU$120,000 - AU$180,000 per annum.
About the RoleThe Senior Claims Consultant plays a pivotal role in the proactive management of complex life insurance claims at TAL Services Limited. This position requires expertise in claim assessment, customer service, and portfolio management to deliver exceptional outcomes for customers and stakeholders.
Key Responsibilities- Claim Assessment and Portfolio Management: Proactively manage a portfolio of complex life insurance claims, ensuring accurate assessment and timely resolution in accordance with policy terms and conditions.
- Customer Service and Communication: Provide best-in-class customer experience through regular communication on claim status and managing expectations to deliver quality health and claim outcomes.
- Collaboration and Team Support: Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services, and other stakeholders to achieve common goals.
- Demonstrated experience in a similar role involving life, lump sum, trauma, and income protection claims assessment in the Financial Services/Insurance Industry.
- Relevant tertiary qualifications in a related field (desirable).
- Ability to build rapport and empathy with customers during difficult times.
- Medical, vocational, or rehabilitation background (desirable).
TAL Services Limited is committed to fostering an inclusive and equitable culture for all employees. We value diversity and encourage applications from individuals from diverse backgrounds. Our company offers opportunities for growth, professional development, and work-life balance. Additionally, we provide a comprehensive benefits package, including competitive salary, employee assistance programs, and more.
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