Customer Service Representative

1 week ago

Melbourne, Victoria, Australia WNS Global Services Full time
About WNS Global Services

We are a leading provider of business process management services, helping our clients achieve operational excellence and strategic growth. At WNS Global Services, we believe in delivering exceptional service to our customers.

Job Description

We are currently seeking a highly skilled Customer Service Representative - Claims Specialist to join our team. As a Claims Specialist, you will be responsible for handling insurance claims, providing exceptional customer service, and ensuring that all claims are processed efficiently and effectively.

Responsibilities
  • Lodge new insurance claims for our customers and intermediaries
  • Determine coverage through exploratory questioning, policy interpretation, and using judgment and analysis to make informed decisions
  • Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
  • Negotiate and obtain collection of customer excess including appropriate education of payment options
  • Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws, and leveraging preferred suppliers/repair methods
  • Respond to and manage customer, supplier, and repairer enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim
  • Manage workload in a professional and prepared manner ensuring appropriate adherence to agreed timeframes, legislative requirements, and work schedule
Requirements
  • Relevant tertiary qualification desired (Business, Finance, Commerce)
  • 1-2 years working in general insurance preferred
  • Call centre experience preferred
  • Experience working within a customer service environment
  • Computer literacy and navigational skills using multiple systems simultaneously
  • Demonstrated ability to achieve targets
  • Ability to use own judgment and analysis to develop solutions and courses of action based on logic, fact, and within delegated level of authority and legislation utilising resources available
What We Offer
  • Incentives, Rewards, and Recognition program
  • Laptop, Headset, and Phone set provided
  • Proficient in MS Office, Excellent communication skills
Salary Information

The estimated salary for this position is $55,000 - $65,000 per annum, depending on location and experience. This is a competitive salary range for a Customer Service Representative - Claims Specialist in the industry.

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