Community Outreach and Service Expert

4 weeks ago

Hornsby, New South Wales, Australia Medibank Private Limited Full time
About Medibank

We strive to make real, fundamental change at Medibank, driven by our purpose: to create the best health and wellbeing for all of Australia.

Our Community Teams are dedicated to this purpose, with a focus on living and servicing customers locally. This enhances connection and trust, resulting in longer and more sustainable relationships with our customers and more fulfilling work for our people.

The Role

As a Sales and Customer Service Consultant, you play a pivotal role in bringing Medibank products and services to your local community. You possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems and serve local customers in their preferred communication channels.

You are curious, creative, and enjoy taking accountability for delivering results, with a willingness to experiment with new ideas and ways of working. You adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind.

Key Responsibilities
  • You will provide outstanding service to the local community through multiple channels, including virtual messaging, face-to-face interactions, and phone-based systems.
  • You will grow and maintain your customer base, prioritizing customer satisfaction and retention.
  • You will be self-motivated and results-driven, with a focus on delivering high-quality products and services to your customers.
  • You will possess strong team spirit, supporting your peers and contributing to a positive and inclusive work environment.
About You

To succeed in this role, you will need:

  • Strong multitasking skills and the ability to apply your knowledge across various channels.
  • A passion for providing excellent service to the local community and growing your customer base.
  • Self-motivation and a results-driven approach, with a focus on delivering high-quality products and services.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
What We Offer

At Medibank, we offer a range of benefits and opportunities for growth and development, including:

  • Flexible working arrangements, allowing you to work in-store, from home, or out in the community, depending on business requirements.
  • Access to a range of skills development programs, career pathways, and opportunities to innovate within Medibank.
  • A supportive and inclusive work environment, with a focus on employee well-being and success.

We estimate the salary for this role to be around $60,000 - $80,000 per annum, depending on experience and qualifications. If you are a customer service expert who is passionate about making a difference in your local community, we encourage you to apply.

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