Customer Value Expert

3 weeks ago

Hornsby, New South Wales, Australia Bupa Full time
About Bupa

Bupa is a leading healthcare provider that prioritizes customer satisfaction and employee well-being. Our mission is to deliver exceptional care and support our employees to excel in their roles.

As a valued member of our team, you will contribute to our goal of making a positive impact on people's lives.

The Role

We are seeking an experienced Customer Value Specialist to join our Hornsby Store team. The successful candidate will be responsible for delivering outstanding customer experiences by providing personalized recommendations, building relationships with customers, and promoting our products and services.

This is a full-time permanent position, working 38 hours per week including rotating Saturdays. Korean speaking applicants are encouraged to apply as we have a large diverse demographic customer base and these language skills will assist us operationally to deliver an outstanding customer experience to these customers.

About the Position

This role is ideal for individuals who enjoy sales, connecting with customers, and helping them get the best possible value from their health insurance. You will work closely with supportive colleagues and managers to achieve business growth and community-based relationships.

The key responsibilities of this role include:

  • Providing individualized recommendations of suitable health and wellbeing products based on customer needs, showcasing the value and benefits of these products for easy decision-making.
  • Developing business and community-based relationships that promote the Bupa brand and products, and acquire new members.
  • Taking a 'customer-first' approach, you will assist existing Bupa members in their day-to-day transactions, ensure they understand the full value of their health insurance product, provide solutions to identified concerns or needs, and educate them on all the benefits they can access.
What We Offer

We believe in supporting our people's health, wellbeing, and futures. Our comprehensive global health and wellbeing program, Viva Healthier and Happier, includes initiatives that develop careers, look after physical and mental health, financial, social, and environmental wellbeing.

You will have access to classroom training, e-Learning, on-the-floor product knowledge training, and our state-of-the-art knowledge base, 'Know-It'. Dedicated Store Managers will support you to excel in your role and provide opportunities for personal development.

Salary and Benefits

The estimated annual salary for this role is around $60,000-$80,000 AUD, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including access to our global health and wellbeing program, career development opportunities, and a supportive work environment.

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