Candle Expert Customer Experience Specialist

2 weeks ago

Hornsby, New South Wales, Australia dusk Full time

At dusk, we're passionate about creating a warm and inviting atmosphere for our customers. As a Candle Expert Customer Experience Specialist, you'll play a pivotal role in igniting joy in every customer who walks through our doors.

Role Overview

Your mission will be to deliver exceptional customer experiences that exceed expectations. You'll achieve this by consistently delivering perfect customer interactions, achieving key performance indicators (KPIs), and ensuring our store's success sparkles. From captivating visual merchandising to sharing your extensive knowledge of our candles and homeware products, you'll turn our store into a mesmerizing sanctuary of style and inspiration.

Key Responsibilities
  • Shine bright by consistently delivering perfect customer experiences and leaving customers glowing with satisfaction.
  • Set the mood by achieving KPIs and ensuring our store's success sparkles.
  • Work your magic with visual merchandising to create a harmonious and visually enticing store environment.
  • Illustrate customers' paths by sharing your comprehensive knowledge of our candles and homeware products.
  • Maintain a visually stunning store that showcases our products in the best possible light.
  • Collaborate with your colleagues to create a supportive work environment and foster a culture of collaboration.
About You
  • You have a passion for exceeding customer expectations and creating unforgettable experiences.
  • You are a team player who values the power of unity and cooperation.
  • You are motivated to go the extra mile and ignite your passion for customer service.
  • You are committed to continuous improvement and eager to learn and grow like a budding flame.
  • You bring energy, positivity, and a spark of fun to your work, making every customer interaction a delightful experience.
Benefits
  • You can enjoy a generous team member discount on our range of candles and homewares, allowing you to light up your home at a special price.
  • You can participate in our monthly bonus program, where you can earn rewards for your hard work and dedication.
  • You can thrive in a supportive environment where your growth and development are nurtured.
  • You can take advantage of our 'start here, go anywhere' philosophy, where your career can shine as brightly as a well-lit candle.

We believe that your love for candles combined with your exceptional customer service skills makes you an ideal candidate for this role. Apply today to join our team and let your pun-tastic personality shine

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