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Level 2 Technical Support Specialist
2 weeks ago
This role offers a unique opportunity to excel as a proactive and customer-focused Level 2 Systems Administrator. The ideal candidate will possess solid technical expertise, strong communication skills, and a commitment to continuous service improvement.
Key Responsibilities:- Provide Level 1 and 2 technical support for end-users, ensuring all issues and requests are captured and managed through the ITSM platform.
- Deliver deskside and remote support across hardware, software, applications, and connectivity, with a focus on Microsoft technologies.
- Take full ownership of incidents and requests through to resolution, escalating where appropriate.
- Deploy, configure, and manage end-user devices (Windows, macOS, iOS, Android) in line with the Standard Operating Environment (SOE).
- Support Microsoft technologies including Windows 11, Office 365, Teams, SharePoint, and Dynamics 365.
- Manage identity and access provisioning through Active Directory, Entra ID (Azure AD), and Microsoft 365.
- Support remote access and connectivity including Fortigate VPN and Meraki wireless, with basic network troubleshooting.
We seek a highly motivated and organized individual who can work independently and collaboratively as part of our team. If you have experience in IT support and a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.
