Exceptional Client Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeExperience Full time $110,000 - $130,000

We are seeking an experienced Client Experience Manager to join our team.

This is a 12-month fixed-term contract position.

  • In this role, you will be responsible for planning, preparing, and delivering exceptional client experiences and events.
  • You will support the execution of in-boutique activations, client treatments, and bespoke out-of-boutique experiences in line with our guidelines.
  • You will curate client itineraries and travel arrangements for international events.
  • You will coordinate festive client gifting initiatives with stakeholders and departments.
  • You will support reporting and client insights for boutique teams.
  • You will collaborate with key stakeholders on campaigns for client recruitment and retention.
  • You will build and maintain relationships with key suppliers.

About the Role

This is a unique opportunity to join a high jewelry maison with a strong heritage that promotes exceptional craftsmanship in an enchanting and creative environment.

You will be surrounded by passionate experts and will contribute to many new projects, allowing our maison to reinvent itself regularly.

We value diversity and inclusion, believing that varied perspectives foster creativity and excellence.

Your Responsibilities

Reporting to the Client Development Manager, your key responsibilities will include:

  • Supporting the execution of events and experiences that exceed client expectations.
  • Building and maintaining relationships with key clients and stakeholders.
  • Coordinating logistics and administration for events and experiences.
  • Providing CRM support to the Oceania network.
  • Collaborating with key stakeholders on marketing campaigns.

About Us

We are a luxury jeweler with a rich history and a commitment to innovation.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Join us and become part of a team that values creativity, excellence, and customer satisfaction.

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