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Delivering Exceptional Client Experience
2 weeks ago
This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing outstanding service to clients on all issues relating to international payment processes.
The ideal candidate will have previous experience in a customer-facing role, preferably in a high call volume environment, and excellent communication skills. They will also be able to work effectively in a team and maintain confidentiality at all times.
Key Responsibilities:
- Client Interactions: Provide exceptional client service via telephone and email, managing client interactions and resolving queries efficiently.
- Transfer Follow-up: Follow up with clients to confirm transfers and provide updates.
Requirements:
- A relevant qualification or equivalent experience.
- Previous customer service experience, preferably in a high call volume environment.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and maintain confidentiality.
- Computer skills, including using email and phone systems.
We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
About Us:We are a global company with offices around the world. We pride ourselves on our inclusive and diverse workplace culture, where we value and respect our employees as individuals. If you're passionate about delivering exceptional client service and working in a fast-paced environment, then this could be the perfect role for you.
