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Leader of Exceptional Client Experience
2 weeks ago
We are seeking an exceptional leader to oversee a team of skilled professionals in delivering premium services to our clients. As a Premium Services Manager, you will play a vital role in building and maintaining strong customer relationships within your assigned territory.
Your core responsibilities include aligning team performance and development with the organization's goals and customer needs. You will collaborate with senior leadership to shape strategies that drive customer satisfaction and business growth.
This role requires strong cross-functional coordination with teams including engineering, product, and sales to ensure smooth operations and unified execution across teams.
- Provide guidance, mentorship, and expertise to Technical Account Managers, Dedicated Service Engineers, and other direct reports.
- Align team priorities and goals directly with corporate objectives and the broader goals of Customer Success.
- Collaborate with management peers and senior management to ensure a clear goal cascade to all individual contributors.
- Develop and execute strategies for Premium Services delivery and future service differentiation alongside management peers and senior management.
- Drive collaborative efforts across functions, working with peers in other organizations to achieve shared goals.
- Contribute to talent identification and development guidelines in partnership with peers and senior management.
- Effectively communicate the state of the business to senior leadership.
The ideal candidate will have a minimum of 10 years of overall IT experience, with at least 2 years focused on leading medium to large sized high-performance Technical Account Management (TAM), Dedicated Service Engineering (DSE) or Managed Services teams in a people management capacity.
Requirements:
- Minimum 10 years of IT experience.
- At least 2 years of experience in leading medium to large sized high-performance Technical Account Management (TAM), Dedicated Service Engineering (DSE) or Managed Services teams.
- Strong technical background in storage/networking/Linux/public cloud domains.
- Excellent verbal and written communication skills.
Benefits:
This is an exciting opportunity to join our team and be part of our journey to deliver exceptional services to our clients. We offer a competitive compensation package, opportunities for career growth and development, and a collaborative work environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive compensation package.
Note:
Please note that we are an equal opportunities employer and welcome applications from diverse candidates.
Apply Now:
If you are a motivated and experienced leader looking for a new challenge, please apply now.
