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Exceptional Client Experience Leader

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Sydney, New South Wales, Australia beBeeClientCare Full time $120,000 - $140,000

Job Overview:

Career Opportunity

We are seeking an experienced and skilled Client Care Manager to join our team. As a key member of our Client Care Center, you will be responsible for leading a high-performing team and delivering exceptional client experiences across various channels.

Key Responsibilities:
  • Develop and implement strategies to drive business growth and improve client satisfaction
  • Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to excel in their roles
  • Analyze business performance and identify opportunities for improvement
  • Collaborate with cross-functional teams to ensure seamless communication and execution
Requirements:

To be successful in this role, you will need:

  • A strong background in retail, hospitality, or customer-facing industries with at least 5 years of experience
  • Proven leadership and coaching skills with the ability to motivate and develop high-performing teams
  • Excellent business acumen and analytical skills with the ability to interpret data and make informed decisions
  • Strong communication and interpersonal skills with the ability to build relationships with internal and external stakeholders
Benefits:

As a valued member of our team, you can expect:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and collaborative work environment
  • The chance to work with a global leader in luxury retail
About Us:

We are a global leader in luxury retail, dedicated to providing exceptional client experiences and driving business growth through innovation and excellence.