Customer Service Ambassador

1 month ago

Darwin, Northern Territory, Australia Oaks Hotels Full time

Customer Service Ambassador

Oaks Hotels is seeking a skilled Customer Service Ambassador to provide exceptional guest experiences.

Key Responsibilities:

  • Welcome and check in guests
  • Communicate professionally
  • Make bookings
  • Assist guests during their stay

Qualifications:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • The ability to successfully provide a high level of customer satisfaction
  • Professional presentation essential
  • Availability to work a variety of shifts on a full time basis, including weekends and public holidays

Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Oaks Hotels is committed to investing in the growth and development of our team members, providing opportunities for career advancement and professional growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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