Front Office Ambassador

1 week ago

Darwin, Northern Territory, Australia AccorHotel Full time

Company Overview:


As a Front Office Ambassador with AccorHotel, you will be part of a dynamic team that strives to deliver exceptional guest experiences.


Salary:


The estimated annual salary for this role is $60,000 - $80,000, depending on location and experience.


Job Description:


We are seeking a skilled Guest Service Agent to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work efficiently in a fast-paced environment.


Key Responsibilities:



  • Provide quality service to guests by responding to their requests promptly and courteously.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Required Skills and Qualifications:



  • Previous 1-2 years of experience working in Front Office or hotel outlets is preferred.
  • Strong computer or system skills preferably in Opera Cloud.
  • Possess strong attention to detail, whilst delivering efficient customer service.

Benefits:


As a member of our team, you can expect a competitive salary, opportunities for growth and development, and a dynamic work environment that values diversity and inclusion.


Others:


We welcome applications from Aboriginal & Torres Strait Islander people and encourage everyone to apply if they meet the requirements.


Discover the life that awaits you at Accor.

  • Customer Service Ambassador

    5 days ago

    Darwin, Northern Territory, Australia AccorHotel Full time

    Job Title: Customer Service AmbassadorAbout the Role:We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at AccorHotel. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:As a Customer Service...

  • Front Office Assistant Manager

    3 weeks ago

    Darwin, Northern Territory, Australia Accor Full time

    Accor is seeking a skilled Front Office Assistant Manager to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel.As a key member of our hotel operations team, you will be responsible for managing the Front Office operation to achieve a reputation as a market leader.Key responsibilities include:Assisting with the management of the...

  • Front Office Representative

    1 week ago

    Darwin, Northern Territory, Australia Accor Full time

    Key Responsibilities: Respond promptly to guest inquiries and reservations requests via various channels, ensuring timely communication and providing updates within a reasonable timeframe. Utilize excellent communication skills to greet guests, answer calls, and resolve any issues in a courteous and efficient manner. Employ sound product knowledge to promote...

  • Front Office Assistant Manager

    2 weeks ago

    Darwin, Northern Territory, Australia Accor Full time

    Job Title: Front Office Assistant ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel. As a key member of our Front Office team, you will be responsible for assisting with the management of the hotel operation to achieve a reputation...

  • Front Office Director

    2 weeks ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    Front Office Manager Role at DCOHThe Front Office Manager at DCOH plays a pivotal role in overseeing and managing the daily operations of the front office department. This includes ensuring exceptional guest services, maintaining high standards of hospitality, and enhancing the overall guest experience.Key Responsibilities:Operational Management: Manage...

  • Hospitality Ambassador

    2 weeks ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    Hospitality AmbassadorAt Accor, we are committed to delivering exceptional guest experiences that exceed our customers' expectations.Key Responsibilities:Provide quality service to guests by responding to their requests promptly, efficiently, and courteously.Maintain strict security procedures and confidentiality/privacy of guest information.Communicate...

  • Front Office Operations Manager

    3 weeks ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    Front Office Manager Role at DCOHThe Front Office Manager at DCOH is responsible for overseeing and managing the daily operations of the front office department. This includes ensuring exceptional guest services, maintaining high standards of hospitality, and enhancing the overall guest experience.Key Responsibilities:Manage front office operations, ensuring...

  • Front Office Duty Manager

    4 weeks ago

    Darwin, Northern Territory, Australia Rydges Full time

    About the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Rydges Palmerston. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide exceptional customer service and support to guests, management,...

  • Front Office Operations Manager

    3 weeks ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    Job DescriptionThe Front Office Manager at DCOH is responsible for overseeing and managing the daily operations of the front office department. This includes ensuring exceptional guest services, maintaining high standards of hospitality, and enhancing the overall guest experience.Key Responsibilities:Manage front office operations, ensuring efficient and...

  • Front Office Assistant Manager

    5 days ago

    Darwin, Northern Territory, Australia Accor Full time

    About UsLocated near Darwin Airport, our Mercure and Novotel hotels offer a prime location for business and leisure travellers. As part of the Airport Development Group, we've invested $25 million in transforming our properties into world-class destinations.The Ideal CandidateWe're seeking an experienced Front Office Assistant Manager to lead our hotel...

  • Customer Service Ambassador

    6 days ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    About UsMercure Darwin Airport Resort & Novotel Darwin Airport Hotel are strategically located near the airport and a short 15-minute drive from the vibrant Darwin CBD.Our hotels offer a prime location for both business and leisure travellers, providing an excellent base to explore the remarkable attractions and natural beauty of the Top End.We have made a...

  • Front Office Duty Manager

    3 weeks ago

    Darwin, Northern Territory, Australia Rydges Full time

    About the RoleRydges is seeking an experienced Duty Manager to join our Front Office team in Palmerston, Darwin. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide top-notch customer service in a fast-paced environmentWork closely with the...

  • Rydges Front Office Duty Manager Position

    3 weeks ago

    Darwin, Northern Territory, Australia Rydges Full time

    About RydgesRydges operates quality hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Our hotels provide genuine local hospitality with quality essentials alongside our trademark 'too easy' service.About the RoleWe are seeking a natural leader who has a keen eye for detail and the ability to...

  • Palmerston Front Office Operations Manager

    2 weeks ago

    Darwin, Northern Territory, Australia Rydges Full time

    About Rydges PalmerstonThe Rydges Palmerston Darwin hotel boasts an open-plan atmosphere that seamlessly blends with the outdoors, creating a unique urban oasis in the heart of the tropical Top End. This welcoming environment is perfect for those seeking a stylish and convenient base for their next adventure.Key Responsibilities:Work varied shifts, including...

  • Front Office Service Coordinator

    15 hours ago

    Darwin city centre, Northern Territory, Australia Youthshack Backpackers Full time

    Youthshack Backpackers seeks a detail-oriented and customer-focused Front Office Service Coordinator to enhance the guest experience. Estimated salary: $40,000 - $60,000 per year.Company OverviewYouthshack Backpackers is a vibrant hostel catering to travelers from around the world. As a Front Office Service Coordinator, you will be part of a dynamic team...

  • Front Office Duty Manager

    3 weeks ago

    Darwin, Northern Territory, Australia Rydges Full time

    About Rydges PalmerstonRydges Palmerston Darwin offers a unique urban oasis experience, blending the best of the tropical outdoors with stylish, airy spaces and sophisticated conveniences.We are seeking a skilled Duty Manager to join our Front Office team, where you will play a key role in delivering exceptional customer service and driving service...

  • Night Auditor

    3 weeks ago

    Darwin, Northern Territory, Australia AccorHotel Full time

    Key Responsibilities:Provide exceptional guest service, ensuring all guests are attended to promptly and efficiently in a professional manner.Verify the accuracy of account postings and ensure necessary paperwork is completed.Perform an accurate cashiering balance at the completion of shifts.Handle guest complaints in a timely and efficient manner.Follow...

  • Executive Front Desk Manager

    3 days ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    Front Office Leadership Opportunity at DCOHWe are seeking a highly skilled and experienced Executive Front Desk Manager to oversee the daily operations of our front office department. As a key member of our team, you will be responsible for ensuring exceptional guest services, maintaining high standards of hospitality, and enhancing the overall guest...

  • Night Auditor

    2 weeks ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    Job Summary: As a Night Auditor at Accor, you will be responsible for ensuring the smooth operation of our front office during nighttime hours.Key Responsibilities:Provide exceptional guest service and ensure all guests are attended to promptly and efficiently.Maintain accurate and up-to-date records of all account postings and necessary paperwork.Perform an...

  • Front Office Duty Manager

    4 weeks ago

    Darwin, Northern Territory, Australia Rydges Full time

    About Rydges PalmerstonThe Rydges Palmerston Darwin hotel offers a unique urban oasis experience, blending the best of the tropical outdoors with stylish, airy spaces and sophisticated conveniences.We are seeking a skilled Duty Manager to join our Front Office team, where you will play a key role in delivering exceptional customer service and driving service...