Customer Service Ambassador

4 weeks ago


Darwin city centre, Northern Territory, Australia Kinetic IT Full time

About the Role

We are seeking a skilled Customer Service Representative to join our Darwin team, providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide top-notch customer service via phone and email
  • Remotely troubleshoot and resolve technical issues
  • Log jobs and escalate to cross-functional teams
  • Collaborate with other vendors and service providers
  • Publish and review knowledge-based articles

Requirements

  • Experience in a customer-centric role
  • Excellent communication skills - both verbal and written
  • Passion for working in a collaborative team
  • Ability to stay calm under pressure
  • Experience working in a call-centre environment (desirable)

Clearance Requirements

  • Australian citizenship to obtain NT Police Criminal History Check
  • Ability to obtain National Police Clearance & Working With Children Check
  • Ability to work a 24/7 roster

About Kinetic IT

We are a 100% Australian-owned organisation, delivering exceptional service that exceeds our customers' expectations. We pride ourselves on being a people-focused company, with a strong focus on training and developing our employees.

What We Offer

  • Regular fun company and social events
  • Vendor Exam Support, ITIL 4 Training, Free access to a training platform
  • Dedicated professional development reviews every 6 months
  • An open and supportive culture

About Us

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. We take pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community.



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