Senior ICT Technical Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnology Full time $100,000 - $125,000
Role Overview

This mid-senior level position primarily provides on-site and remote technical support, incident management and request fulfillment in one or more technology domains to ensure defined enterprise service levels are met.

The technical domains include End User Computing; Servers and Networks and Unified Communications.

This role requires the ability to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent the organisation in communications with senior staff within the HHS as required.

Key Responsibilities
  • Provide ICT support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
  • Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
  • Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.
Required Skills and Qualifications
  • Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
  • Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
  • Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
  • Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
Benefits
  • This is an excellent opportunity for experienced ICT professionals who wish to take their career to the next level in a dynamic and challenging environment.
Technologies Used
  • LAN/WLAN components (dependent on site);
  • WLAN Controllers;
  • Alcatel-Lucent and/or Cisco Voice solutions;
  • Paging and messaging systems;
  • DHCP; and
  • Monitoring tools such as SolarWinds.

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