Senior ICT Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time

**Job Summary**:

We are seeking a skilled and experienced Senior ICT Support Specialist to join our team. The successful candidate will be responsible for providing timely and effective support to clients, including the investigation and diagnosis of incidents and the provision of remedial action to ensure agreed Service Levels are maintained.

Key Responsibilities:

  • Provide high-quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
  • Identify and resolve ICT-related problems within defined Service Level Agreements.
  • Demonstrate strong interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
  • Communicate effectively with clients and colleagues through sound oral and written communication skills.

Required Skills and Qualifications:

  • Technical knowledge and/or experience in the management, configuration, monitoring, and implementation of ICT environments.
  • Ability to work independently and as part of a team to achieve goals and objectives.
  • Strong problem-solving and analytical skills to identify and resolve complex ICT issues.
  • Demonstrated ability to maintain accurate records and reports.

Benefits:

  • Competitive salary and generous superannuation and leave loading.
  • Flexible working arrangements to suit individual needs.
  • Ongoing training and development opportunities to enhance technical and business skills.

About Us:

We offer a dynamic and supportive work environment where every employee plays a critical role in our ongoing success. Our team is committed to delivering high-quality services to our clients, and we are looking for someone who shares our values and passion for excellence.

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