Senior IT Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $65 - $85
Job Description

We are seeking a Senior IT Support Specialist to join our team. This role is responsible for providing operational support to users and prisoners in a Microsoft environment.

The ideal candidate will have high-level technical expertise and be able to configure, install, monitor, support, and manage ICT environments. They will also develop and maintain QCS ICT documentation, including knowledgebase articles and work instructions.

As a key member of our team, the Senior IT Support Specialist will provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.

They will accurately triage and escalate incidents according to policies and procedures. The successful candidate will prioritise tasks, meet deadlines, and manage workflows to complete tasks within defined service levels.

Our team provides timely support to users and prisoners by investigating incidents thoroughly and providing remedial action. The Senior IT Support Specialist will update, maintain, and work within procedures for maintaining one or more technical domains.

This role is open for 12 months and requires strong technical skills, excellent communication, and problem-solving abilities.

Required Skills and Qualifications
  • High-level technical expertise in Microsoft environments
  • Ability to configure, install, monitor, support, and manage ICT environments
  • Strong communication and problem-solving skills
Benefits

Our team offers a supportive and dynamic work environment with opportunities for career growth and development. We value our employees' contributions and strive to provide a positive and inclusive workplace culture.

Others

This role involves working collaboratively with other teams to achieve business objectives. The successful candidate will have excellent interpersonal skills and be able to build effective relationships with colleagues and stakeholders.

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