Senior ICT Technical Support Specialist

4 days ago


Brisbane, Queensland, Australia beBeeServiceDesk Full time $97,600 - $124,999

The ICT service delivery team relies on established processes to ensure consistent and reliable delivery of services. Your role as a Team Lead, ICT Service Desk will involve providing leadership, coaching and support to the service desk team.

Key Responsibilities:
  • Providing complex technical support to users within QRO and external partners
  • Maintaining timely communication with users and stakeholders regarding planned and unplanned system maintenance and outages
  • Coordinating incident resolution for major ICT incidents
  • Generating and analyzing service delivery reports for team KPIs and other metrics
  • Reviewing support materials for the ICT Service Delivery team and business users
  • Facilitating team development and promoting a positive culture
Requirements:
  • Leadership experience in an IT service desk environment
  • Experience managing people and teams
  • Strong interpersonal skills for effective communication and collaboration
  • A growth mindset and proactive approach to personal and team development


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