Strategic Retirement Communities Manager

4 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $180,000

We are seeking a seasoned Regional Operations Leader to oversee our thriving retirement communities across a geographically dispersed region. This pivotal role involves driving operational excellence, championing resident satisfaction, and fostering a culture of continuous improvement.

Your impact will be significant as you play a key role in shaping the strategic direction and operational excellence of our retirement living communities. Key responsibilities include:

  • Providing executive oversight of a regional portfolio of retirement villages, ensuring alignment with our organization's strategic goals and performance objectives.
  • Leading and supporting Village Managers to deliver exceptional resident experiences and foster a culture of empowerment and engagement.
  • Driving financial performance through effective budget management, cost optimization, and strategic planning.
  • Championing resident satisfaction, using insights to improve Net Promoter Score (NPS) and deliver service excellence.
  • Ensuring compliance with industry legislation, accreditation standards, and our quality frameworks.
  • Collaborating across contracts, sales, marketing, property, and support services to achieve strategic and financial targets.
  • Representing our organization in industry forums and advocacy initiatives, enhancing our visibility and influence within the sector.

You will bring:

  • Tertiary qualifications in Business, Finance, Health, or a related field or equivalent experience.
  • Proven leadership in operational management within complex, multi-dimensional organizations, ideally in the retirement, health, or community sectors.
  • Strong financial acumen, with experience managing complex budgets and driving financial governance.
  • Demonstrated success in leading organizational change and embedding a culture of continuous improvement.
  • Ability to navigate ambiguity and competing priorities with sound judgment and strategic focus.
  • A passion for service excellence and a resident-first mindset.
  • Exceptional communication, negotiation, and stakeholder engagement skills.
  • A track record of delivering business transformation initiatives that enhance service quality and resident satisfaction.

We offer:

  • A mix of office-based work and working from home.
  • A work culture that values you and invests in your career.
  • Salary packaging options and tax benefits.
  • Mobile phone and laptop provided.
  • Options for additional purchased leave.
  • An Employee Assistance Program for you and your family.
  • Private health insurance discounts.

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