Retirement Village Manager

Do you love to build genuine connections, nurture belonging and enhance life?
At Aveo, you can do just that and more.
Join us and feel confident to embrace new challenges in our supportive culture.
Bring your whole self to work, grow as you learn new things and be rewarded through the joy of helping others.
Together let's redefine retirement living for senior Australians.
The Opportunity
Springfield Vista Retirement Living is a vibrant high-rise community, consisting of three apartment buildings, that sets a new standard in retirement living.
Reporting to the State Manager - Operations, you'll be responsible for the day-to-day operations, culture and leadership of the village to create a positive, welcoming and safe environment for residents and staff.
Leading this growing community, you will lead from the front by creating a culture of polished customer service, including coordinating resident engagement, financial & budget management, safety & security compliance, people & performance management and facilities management.
If you have a background in Customer Service, Hotel, Tourism or Hospitality Management, make the switch to retirement living
This is a permanent full-time opportunity working five days within our Springfield Vista community.
What we offer:
Permanent full-time position with the opportunity to lead a team and create change
Laptop, phone and onboarding training provided
Paid Parental Leave and Purchased Annual Leave options
Two (2) additional 'All About Me' leave days per calendar year
Annual salary reviews and annual bonus incentive scheme
Employee Referral Program and Employee Assistance Program
Discounts to Health Insurance and Retail & Leisure partner providers
Opportunities for further career progression (e.g develop into a Regional Operations Manager role, or more)
Your Impact:
Take ownership and lead all daily operations of village services, including compliance, safety & security, people leadership and facilities management
Build on a vibrant resident satisfaction culture throughout the community that is built on communication, professionalism, honesty and inclusion
Oversee and implement finance budgets by working with internal finance partners and delivering presentations to resident committees
Have a strong eye for facilities management by ensuring you are working with your maintenance team to improve the maintenance and facade of the overall community
Display a strong sense of people leadership including recruitment, performance, rostering and training
Liaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & Risk
Train your team to build on the foundations of the community and develop them into future leaders
Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and resident committee members
What you'll bring:
Prior experience in a front-line customer service or operations management role (e.g. Hospitality, Hotel Manager or Retirement Village Manager etc.)
Strong people and stakeholder skills with a passion for leading teams and working with a wide range of residents
A passion for building on customer engagement, KPI improvement and resident satisfaction
Experience in P&L budgets, financial performance and confident in presenting budgets to a group of residents
Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)
Tertiary qualification in business or related discipline (desirable, not essential)
Current Police Check certificate (required, but we can complete it for you)
Who we are
As a leader in retirement living, with 30 years experience, Aveo provides the stability and confidence to try new things and keep innovating.
Owned by The Living Company, we're on an exciting journey of growth.
Our in-house range of services is holistic, supporting our customers in their independence for as long as possible.
This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.
We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect.
Together we create thriving communities that help retired Australians be their best selves.
What's next?
Apply now and take to first step in Bringing your Passion to life
We are ready to welcome you.
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation.
We treasure skills, expertise, and commitment.
Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry.
Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.
Unlock job insights
Salary match Number of applicants Skills match
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating.
Owned by Brookfield Asset Management, we're on an exciting journey of growth.
Our in-house range of services is holistic, supporting our customers in their independence for as long as possible.
This helps us deliver seamless experience for our 12,000 residents across 90+ diverse communities nationwide.
We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect.
Together we create thriving communities that help retired Australians be their best selves.
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating.
Owned by Brookfield Asset Management, we're on an exciting journey of growth.
Our in-house range of services is holistic, supporting our customers in their independence for as long as possible.
This helps us deliver seamless experience for our 12,000 residents across 90+ diverse communities nationwide.
We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect.
Together we create thriving communities that help retired Australians be their best selves.
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