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Service Desk Support Specialist
1 month ago
About the Role
As a Service Desk Analyst at Specsavers, you will be part of a dynamic team that provides frontline support to Supply Chain, Retail, and Corporate lines of the business. Your primary responsibility will be to act as the first point of contact for all incidents and requests, ensuring customers are updated with progress throughout the resolution process.
Key Responsibilities
- Provide technical support to customers via phone, email, or in-person
- Resolve complex tickets with a high-resolution rate upon first call
- Collaborate with the Service Desk Team Leader to prioritize and execute tasks in a fast-paced environment
- Develop and maintain strong relationships with customers and internal stakeholders
Requirements
- 2-3 years of experience in a similar Service Desk Analyst position within a comparable high-volume environment
- ServiceNow exposure and ITIL certification highly desirable
- Strong written and verbal communication skills with a professional telephone manner
- Ability to effectively prioritize and execute tasks in a fast-paced environment
About Us
At Specsavers, we believe in creating a great place to work for our people. We offer a supportive, driven, flexible, and inclusive culture that enables our employees to bring their whole selves to work. Our flexible working arrangements allow us to balance our career with other important aspects of life.
We are committed to improving the lives of both our staff and customers. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.
