Service Desk Specialist
4 weeks ago
Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a skilled Service Desk Specialist to coordinate activities and provide onsite/on-call assistance to end-users within our desktop computing environment.
Key Responsibilities:
- Respond to customer issues through voice, email, and chat.
- Identify, investigate, and diagnose issues.
- Provide resolution to customers based on in-scope processes.
- Follow the incident life cycle as defined by process.
- Achieve client and Accenture-defined targets.
Requirements:
- 1+ year of relevant experience.
- Good communication skills.
- Willingness to go the extra mile for resolving customer issues.
What We Offer:
Axiom Technologies is committed to providing a world-class service delivery experience. If you are looking for a challenging role that aligns with your skills and experience, please forward your resume to the contact person.
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