Service Desk Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Telstra Health Full time

About the Role

We are seeking a highly motivated and organized Service Desk Support Specialist to join our team at Telstra Health. As a key member of our deployment and support team, you will be responsible for providing exceptional technical support to our clients in the aged care industry.

Key Responsibilities

  • Providing phone, email, and remote support for clients with Level 1 support and general product queries
  • Logging calls and liaising with other Telstra Health team members to resolve issues
  • Managing incidents and requests in our call management system
  • Following up on escalated cases and communicating case status and progress to clients
  • Troubleshooting Level 1 Support issues and engaging in regular meetings with clients
  • Producing documentation for client instruction and maintaining high customer satisfaction levels

What You'll Need

  • Tertiary qualification in IT or relevant field
  • Experience in a customer service role or call centre environment
  • Pragmatic and detail-oriented with excellent communication and interpersonal skills
  • Experience with case management systems and technology environments

About Telstra Health

Telstra Health is a leading provider of care, clinical, and medication management software and IT solutions for the aged care industry. We believe in flexibility, innovation, and making a difference in the lives of our clients and their patients. If you're passionate about delivering exceptional customer service and technical support, we'd love to hear from you.



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