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Establishing Efficiency in Hotel Operations
2 weeks ago
The Hotel Operations Manager plays a pivotal role in the smooth functioning of the hotel. They oversee the daily operations, ensuring that all departments are adequately staffed and equipped to provide exceptional service to guests.
Key Responsibilities- Co-ordination and Oversight
- Assist management with key decisions and ensure seamless day-to-day operations in their absence.
- Monitor hotel security and identify areas for improvement to maximise profitability.
- Team Management
- Lead by example and promote a positive work culture within Front Office.
- Effective communication with other departments to drive results and exceed guest expectations.
- Event Planning and Execution
- Organise and execute events seamlessly, ensuring timely preparation and maximum impact.
- Manage the hotel's complaint system to resolve issues efficiently and effectively.
- Manager on Duty
- Take ownership of the hotel during off-peak hours, making informed decisions to maintain high standards of service.
- Review and refine operational procedures to increase efficiency and productivity.
- Collaborate with colleagues to achieve departmental objectives and drive business growth.
