Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled Customer Service Officer to join our team at BlueScope in Dandenong. As a key contact for sales and service enquiries, you will be responsible for interacting with customers in branch, phone, and email, managing quotes and queries, and following up on quotations and inquiries to convert them into sales opportunities.
Key Responsibilities
- Manage customer enquiries and resolve issues effectively and efficiently
- Collaborate with internal stakeholders to ensure customer expectations and requirements are met
- Support with general admin tasks, including daily banking, purchasing, and receipting
- Continuously look for ways to improve the customer experience and total value proposition
Requirements
- Strong customer focus and excellent communication, negotiation, and interpersonal skills
- Intermediate to advanced skills in MS Office and ability to pick up new IT systems quickly
- Proactive approach in building constructive and effective relationships
- High attention to detail and ability to complete multiple tasks simultaneously
About BlueScope
At BlueScope, we value what you do and offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves. We welcome people of all backgrounds, skills, experiences, and perspectives and are passionate about driving sustainability outcomes that matter to our communities.
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