Client Services Representative

2 weeks ago


Dandenong, Victoria, Australia Greencross Vets Full time
Job Description

We are seeking a dedicated and passionate individual to join our team as a Casual Client Services Representative at Veterinary Referral Hospital Dandenong.

As a Client Services Representative, you will be the first point of contact for our clients, providing exceptional customer service and ensuring their experience with us is outstanding.

Your key responsibilities will include:

Key Responsibilities:
  • Greeting and assisting clients both in person and over the phone
  • Handling appointments, inquiries, and client communications
  • Managing client records and paperwork accurately
  • Providing accurate information about our services, pricing, and hospital policies
  • Coordinating with veterinary staff to ensure seamless patient care
  • Processing client payments and maintaining financial records
  • Ensuring the reception area is kept clean, organized, and welcoming
  • Assisting in administrative tasks as needed

Requirements:

Requirements:
  • Previous experience in a reception/customer service client-facing role
  • Passion for animals and dedication to providing excellent customer service
  • Strong communication and interpersonal skills
  • A friendly, calm, and team player attitude
  • Ability to multitask and work efficiently in a fast-paced environment

We are looking for someone who is passionate about providing exceptional customer service and is dedicated to making a difference in the lives of pets and their owners.



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