Porter - Hospitality Professional

1 week ago


Manly Vale, Australia M GALLERY Full time
About the Role

We are seeking a highly skilled and customer-focused Porter to join our team at M GALLERY. As a key member of our front office team, you will be responsible for ensuring exceptional service is provided to our guests at all times, making them feel welcome and comfortable.

The role is also responsible for maintaining the safety, cleanliness, and comfort of our front office premises for our guests.

Key Responsibilities
  • Greet and Assist Guests: Greet all guests as they arrive and depart the hotel, using their name at all times (once known).
  • Luggage Handling: Ensure the efficient collection and delivery of guest luggage, mail, messages, and equipment.
  • Room Allocation: Escort guests to their room, placing luggage in room.
  • Group Luggage Management: Ensure the efficient delivery and collection of group luggage.
  • Vehicle Parking: Park and retrieve guest's cars with care (where applicable).
  • Hotel Facilities: Explain room and hotel facilities to guests and answer any questions.
Requirements
  • Experience: Previous experience working in a hotel or serviced apartments environment is preferred.
  • Language Skills: Good levels of written and spoken English.
  • Local Knowledge: Sound knowledge of the local area.
  • Licence: Australian Driver's License required.

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