Front Office Team Member

1 week ago


Manly Vale, Australia AccorHotel Full time
Job Description

We are seeking a highly motivated and enthusiastic Front Office professional to join our dynamic team at AccorHotel.

As a Front Office Team Member, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Guest Check-in/Check-out: Efficiently process guest arrivals and departures, ensuring a warm and welcoming experience.
  • Guest Feedback and Requests: Professionally manage guest feedback and requests, prioritizing guest satisfaction.
  • Hotel Facilities and Services: Provide accurate information to guests about hotel facilities and services.
  • Interdepartmental Collaboration: Liaise with other departments to ensure smooth hotel operations.
  • Upselling and Revenue Growth: Work towards achieving departmental and hotel targets through upselling and revenue growth initiatives.
  • Creating Memorable Moments: Deliver outstanding service and create memorable moments for our guests.

Requirements:

  • Strong Communication Skills: Possess excellent communication skills, including adapting to each guest's specific needs.
  • Working Rights in Australia: Hold valid working rights within Australia.
  • Previous Experience in Hospitality: Previous experience in the hospitality industry, preferably with Opera (not essential but beneficial).
  • Passion for Hospitality: Demonstrate a genuine passion and motivation for the hospitality industry.

What We Offer:

  • Flexible Work Arrangements: Enjoy flexible work arrangements, including the option to work from home and from the hotel.
  • Wellness Benefits: Access to employee wellness benefits, including an Employee Assistant Program, birthday day off, and discounted gym membership.
  • Personal Development Opportunities: Participate in personal development plans and career progression opportunities.
  • AccorHotel Benefits: Enjoy incredible discounts across all AccorHotel properties and restaurants (up to 70% discount worldwide).
  • Inclusive Parental Leave Policy: Benefit from an inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
  • Complimentary Perks: Enjoy complimentary dry cleaning and barista coffee every day.


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