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Reservations Sales Agent

2 months ago

Manly, Australia AccorHotel Full time
Job Description

Your day to day will include:

  • Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
  • Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
  • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
  • Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests.
  • A can-do attitude as you turn any potential ‘’problems’’ into proactive opportunities.

Qualifications

  • Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
  • Experience delivering excellent customer service, providing prompt and efficient service including upselling advantageous and time management skills.
  • IT savvy and previous experience with Hotel systems (Opera) favorable
  • Flexibility to work various shifts, predominantly Monday – Friday, however with some week-ends and public holidays as required.
  • Working rights in Australia to be able to fulfil a permanent part time role


Additional Information

What’s in it for you?

  • Work in front of the iconic Manly Beach  
  • Staff canteen with food & drinks 
  • Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
  • Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead 
  • Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, discounted gym membership and much more

To apply please follow the link below or send your resume to belen.ronchino@accor.com