Industrial Relationship Development Specialist
2 days ago
Strengthening business ties is crucial for customer satisfaction and loyalty. To achieve this, we require a skilled professional who can build lasting relationships with key clients through regular site visits, proactive communication, and timely issue resolution.
About the RoleThis position involves working with an established industrial and manufacturing organisation that provides innovative solutions and exceptional service to its clients.
Main Responsibilities:- Establish and maintain strong client relationships by delivering exceptional service and support.
- Act as the primary point of contact for customer inquiries and concerns, ensuring prompt and effective resolution.
- Collaborate with internal teams to ensure seamless service delivery and continuous improvement.
- Identify opportunities for up-selling and cross-selling, driving revenue growth and increasing customer value.
- Monitor and report on customer metrics, providing valuable insights for strategic decision-making.
- Develop strategies to enhance customer retention and engagement, fostering long-term partnerships.
- Proven experience in account management or sales, with a track record of success in building strong client relationships.
- Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
- Able to work in a fast-paced environment, prioritising tasks and managing multiple projects simultaneously.
- Familiarity with industry standards and policies, ensuring compliance and best practices.
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