Customer Relationship Specialist

Join to apply for the Customer Relationship Specialist - Joondalup role at BOQ Group.

Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the BOQ Group, we believe in the power and potential of people. We are excited to grow our team and offer the right candidate an exciting career in banking. If you're ready to jump in with both feet, then we want to hear from you

The purpose of this position is to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs, provisioning relevant financial products and services, and facilitating referrals to specialist teams where required. The role works closely with the Branch Manager, developing customer relationships through regular contact, proactive lead management, seeking referral opportunities, executing customer loan maintenance needs and coaching Customer Service Officers.

• Experienced Customer Relationship Specialist who consistently delivers an outstanding customer experience
• Excellent customer service experience, preferably in banking; exposure to consumer lending is advantageous
• Ability to build long-lasting relationships and create positive customer experiences
• Strong team player who contributes to a collaborative environment and goes above and beyond for customers and colleagues
• Personalized approach to interactions with a can-do attitude; ability to learn and use multiple technical financial systems
• Excellent written and verbal communication skills with strong attention to detail

BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist) each have their own audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, unlocking staff potential and believing that small gestures and big ideas can change the world for communities. BOQ Group is committed to diversity and an inclusive workplace; our workforce should reflect the customers and communities we serve. Since 2021 we have been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023 we implemented an innovative Reconciliation Plan to promote inclusivity.

• Flexible working arrangements
• Discounted financial products across the Group
• Salary sacrificing options
• Paid parental leave with no minimum requirements
• Purchase additional annual leave
• Discounted private health insurance
• Employee Assistance Program (EAP)
• Access to employee network groups (First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, accessibility)
• Pride in Diversity membership and Australian Workplace Equality Index participation

To apply for this role, follow the links or apply via our Careers Page. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander people are encouraged to apply. We celebrate and include people of all backgrounds, genders, expressions, sexualities, cultures, bodies and abilities. When you apply, you may share your pronouns and any reasonable adjustments you may need during the interview process.

If you are successful, background screening is a condition of employment to ensure compliance with AML/CTF laws. Checks may include identity verification, reference checks, criminal background checks, immigration checks, verification of qualifications, and bankruptcy checks.

Please no agency applications.

This role is eligible for our Referral Bonus Program (internal employees only). To refer a friend:

• Follow this link: External Job Advert
• Click on Send job to a friend

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance, Health Care Provider, and Customer Service
• Industries: Banking, Hospitals and Health Care, and Financial Services

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