Guest Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeHospitality Full time $57,000
Job Opportunity">">We are seeking a dedicated and skilled Guest Service Agent to provide exceptional service to our guests. In this role, you will be responsible for providing a memorable experience, creating a human connection with our guests at every stage of their stay.">">
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  • Provide exceptional service during check-in, check-out and throughout the guest stay.">
  • Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department.">
  • Handle guest queries, requests, and feedback promptly and with a solutions-focused approach.">
  • Maximise occupancy through upselling and promoting hotel services.">
  • Maintain accurate payment handling and compliance with hotel policies.">
  • Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.">
  • Ensure procedures are followed in relation to guest confidentiality and safety.">
  • Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel's financial data and the ease in shift changes.">
Required Skills and Qualifications">
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  • Exceptional customer service skills, communication and time management skills.">
  • Professional appearance that will represent our brand well.">
  • A friendly and outgoing personality.">
  • Proven ability to work as part of a team.">
  • A willingness to use initiative and strong problem-solving skills.">
  • Strong analytical skills with a high level of computer literacy and accuracy.">
  • Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.">
Benefits">
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  • Learning & development opportunities.">
  • Join one of the largest hotel groups worldwide with access to global opportunities and staff benefits.">
  • Onsite parking, duty meals, and free laundry.">
Others">
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  • We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.">
  • Our Seniority level: Entry level.">
  • Our Employment type: Full-time.">
  • Our Job function: Other.">
  • Our Industries: Hospitality.">

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