Guest Experience Ambassador

1 day ago

Sydney, New South Wales, Australia beBeePorter Full time $60,000 - $80,000
Porter and Guest Experience Specialist

As a Porter and Guest Experience Specialist, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression.

The primary responsibility of this position is to provide exceptional customer service by greeting and welcoming guests, addressing their requests and inquiries with warmth and professionalism.

Key Responsibilities:
  • Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism.
  • Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests' experience.
  • Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service.
  • Valet park and retrieve guests' vehicles with precision and care.
  • Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence.
Requirements:
  • A friendly and welcoming approach that exemplifies exceptional customer service.
  • Excellent communication skills and a polished appearance that reflects our standards.
  • A solid knowledge of the local area and upcoming events to assist guests effectively.
  • High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience.
  • A valid driver's license to facilitate vehicle handling.
  • Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel.

Our ideal candidate will be passionate about delivering exceptional experiences for our guests, while maintaining a high level of professionalism in all interactions.

In return, we offer a supportive and inclusive work environment that values teamwork and collaboration.

This role requires a strong ability to multitask, prioritize tasks, and manage multiple responsibilities simultaneously.

Additionally, we encourage continuous learning and professional development, providing opportunities for growth and advancement within the organization.

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