Front Desk Support Coordinator

7 days ago

Newcastle, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

Employers Mutual Management Pty Ltd is a leading provider of workers compensation and personal injury claims management services. With a team of over 4,000 dedicated employees, we are committed to helping people get their lives back through ongoing support during their return-to-work journey.

The Opportunity

We are seeking a motivated and customer-focused Front Desk Support Coordinator to join our diverse team based in Newcastle. As a key member of our front-of-house team, you will be the first point of contact for visitors and clients, providing a welcoming and professional experience.

As a Front Desk Support Coordinator, you will be responsible for managing the front-of-house area, including meeting room presentation and responding to internal facilities requests in a timely and efficient manner. You will also provide project support as required, working closely with our internal stakeholders to deliver high-quality results.

This is a full-time, 12-month contract position based in our Newcastle office. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Your Responsibilities

  • Provide exceptional customer service, ensuring a positive experience for visitors and clients
  • Manage the front-of-house area, including meeting room presentation and facilities requests
  • Provide project support as required, working closely with internal stakeholders
  • Answer and direct a high volume of incoming phone calls

About You

  • Full Australian working rights without restrictions
  • Previous experience working in a call centre or front desk environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office suite, including MS Word, MS Excel, MS Outlook, and PowerPoint

What We Offer

We are committed to maintaining a workplace that celebrates diversity and inclusion. We offer a range of benefits, including:

Competitive Salary

The salary for this position is $65,000 - $75,000 per annum, depending on experience.

Flexible Working Arrangements

We offer flexible working arrangements, including the opportunity to work from home when fully trained in your role.

Wellbeing Program

We have a comprehensive wellbeing program, including discounted health insurance and gym membership.

Employee Benefits

We offer a range of employee benefits, including access to discounts at over 350 retailers through our Rewards Hub program, entitlement to an annual tenure and performance-based recognition reward, comprehensive learning and development support, and company-wide events to celebrate success.

Recognition and Reward

We recognize and reward our employees through our Quarterly Reward and Recognition Awards and up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

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