Strategic Leader for Customer Service Excellence

1 day ago


Australia Homes Property & Development Full time
Unlock Your Potential as a Strategic Leader

Join Homes Property & Development as we seek a visionary Executive Director, Customer and Business Operations, to drive excellence in customer service and business improvement initiatives. This dynamic role offers a unique opportunity to lead transformative changes in business processes and customer service practices, championing a culture of innovation and improvement.

About the Role

  • Lead technology renewal and transformation to enhance performance and drive improvements across customer service and business operations.
  • Innovate commercial arrangements to ensure the delivery of high-quality customer services and valuation data.
  • Provide strategic leadership to balance competing needs, addressing sector priorities and constraints, while upholding the integrity and independence of the Valuer General's statutory role.

What We're Looking For

  • A strong track record of overseeing and driving technological transformations for improved efficiencies, with proven success in setting and achieving targets for streamlined business processes.
  • A strong understanding of commercial valuation functions and a background in delivering high-quality customer service.
  • Excellent communication, negotiation, and stakeholder management skills, with the ability to navigate complex and contentious environments.

About Homes Property & Development

We provide services to, support, and deliver relevant functions on behalf of the Valuer General of NSW, including defining and setting standards and policies for the land valuation system, making valuations, and providing professional leadership and stewardship to the valuation industry.

What's Next

Applications close on Sunday 18 February 2024 at 11:55pm. Interviews will be held virtually between 26 February and 29 February. A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.



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