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Chief Executive Officer

2 months ago

Australia SOCAP Australia Full time

About the Role

SOCAP Australia is seeking an experienced executive leader to drive the organisation's growth and strategic direction. As Chief Executive Officer, you will lead the organisation to deliver on its purpose to provide a support network for consumer affairs professionals and advance the profession of complaint management through advocacy, professional development, and training opportunities.

Key Responsibilities

  • Lead a diverse national membership group to deliver and promote SOCAP training programs, including the complaint professional certification program (SCROL)
  • Identify future opportunities to continue to diversify training and certification for members
  • Drive a highly engaged and results-oriented team that delivers on performance outcomes and demonstrates SOCAP's values in their ways of working
  • Develop and articulate a clear long-term vision for growth for the organisation and ensure this can be effectively delivered
  • Influence and engage with a diverse range of stakeholders, including commercial, private, and public sectors, effectively advocating to achieve greater outcomes for customers or clients

Requirements

  • Proven track record of leading organisations through growth across new markets or through diversification of products and services
  • Highly regarded as a strategic and commercial leader who can develop and articulate a clear long-term vision for growth for an organisation
  • Demonstrated experience influencing and engaging with a diverse range of stakeholders
  • Regarded as a dynamic leader who can build strong relationships and lead with authenticity and compassion

About SOCAP Australia

SOCAP Australia is a not-for-profit organisation that has been instrumental in encouraging excellence among professionals working in the fields of self-regulation, complaint handling, dispute resolution, service charters, and customer service delivery. The organisation is committed to equal opportunity and strives to promote diversity, inclusion, belonging, flexibility, and accessibility in all that it does.