Senior Residential Aged Care Admissions Leader

5 days ago


Melbourne, Victoria, Australia beBeeLeadership Full time $104,999 - $134,999
Job Overview

This pivotal leadership role oversees a national team of Admissions Coordinators, driving a consistent, person-centred admissions experience across aged care homes.

The successful candidate will support occupancy growth and enhance the customer journey through operational oversight, coaching, and escalation support for Service Managers, Business Development Consultants, and the Customer Enquiry Centre.

The role involves leading continuous improvement initiatives, ensuring CRM compliance, and building scalable systems that balance national consistency with local responsiveness.

Key Responsibilities
  • Lead high-performing teams in residential aged care admissions
  • Provide operational knowledge and expertise in CRM systems and process governance
  • Develop and implement strategies to enhance customer experience and occupancy growth
  • Foster collaboration and stakeholder engagement across the organisation
Requirements
  • Proven leadership experience managing high-performing teams
  • Strong operational knowledge of residential aged care admissions
  • A deep understanding of aged care fees, government subsidies, and legislative requirements
  • Expertise in CRM systems and process governance
  • A customer-first mindset with a commitment to person-centred care


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