Admissions Coordinator Team Leader
5 days ago
Admissions Coordinator Team Leader - Residential Aged Care at Mercy Health Australia. Join Mercy Health in a pivotal leadership role overseeing a national team of Admissions Coordinators. You'll drive a consistent, person-centred admissions experience across our aged care homes, supporting occupancy growth and enhancing the customer journey.
Employment Type: Permanent full time
Location: Oakleigh, VIC
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: tridgway@mercy.com.au
About the opportunityJoin Mercy Health in a pivotal leadership role overseeing a national team of Admissions Coordinators. You7ll drive a consistent, person-centred admissions experience across our aged care homes, supporting occupancy growth and enhancing the customer journey. Working closely with Service Managers, Business Development Consultants, and the Customer Enquiry Centre, you7ll provide operational oversight, coaching, and escalation support. This role also leads continuous improvement initiatives, ensures CRM compliance, and helps build scalable systems that balance national consistency with local responsiveness. If you7re passionate about aged care, customer experience, and leading high-performing teams—this is your opportunity to make a meaningful impact.
What you'll bringYou 27re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care. To thrive in this role, you will have:
- Proven leadership experience managing high-performing teams
- Strong operational knowledge of residential aged care admissions
- A deep understanding of aged care fees, government subsidies, and legislative requirements
- Expertise in CRM systems and process governance
- A customer-first mindset with a commitment to person-centred care
- Excellent communication, coaching, and stakeholder engagement skills
- A proactive approach to continuous improvement and national consistency
You will also be required to provide evidence of, or be in the process of obtaining:
- A current Police Record Check
- A valid driver's license
Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people7s lives—and your career. Apply now. For any questions or to communicate requirements to ensure a fair and equitable interview process, contact us at the email above.
Qualifications and governanceSeniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider and Management
Industries: Hospitals and Health Care, Individual and Family Services, and Services for the Elderly and Disabled
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Admissions Coordinator Team Leader
5 days ago
Melbourne, Victoria, Australia Mercy Health Australia Full timeOverviewAdmissions Coordinator Team Leader - Residential Aged Care at Mercy Health Australia. Join Mercy Health in a pivotal leadership role overseeing a national team of Admissions Coordinators. You'll drive a consistent, person-centred admissions experience across our aged care homes, supporting occupancy growth and enhancing the customer...
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