Admissions Coordinator

2 weeks ago

Melbourne, Victoria, Australia Medical & Aged Care Group Full time

The Admissions Coordinator Team leader plays a pivotal role in guiding prospective residents and their families through the admissions journey while overseeing the admissions team to ensure seamless person-centered experience.

You will balance operational excellence, stakeholder engagement, and continuous improvement to reflect the highest standards of the MACG admissions process across the homes.

**Key Responsibilities**
- Team coaching and support
- coach and support the coordinators in communication, regulatory compliance regarding admissions processes and customer service outcomes.
- Develop the admissions team to ensure high performance and a client-focused approach.
- Stakeholder engagement - build trust with families through clear empathetic dialogue, consult with Administration, Clinical, Wellbeing teams, Finance, and Home Managers.
- Data Analysis & reporting
- track and interpret key metrics (occupancy, conversion rates, admission timelines)
- Achieve maximum occupancy rates and achieve financial targets met by developing strong relationships with key organisations including hospitals and placement teams.
- Oversee and manage the end-to-end admissions process for residents entering MACG homes, ensuring visibility within the portfolios
- Facilitate tours and support in MACG portfolios when required
- Maintain accurate data in admissions management systems
- Identify process improvement opportunities and implement changes to enhance customer experience and operational efficiency
- Undertaking periodic research on each homes local competitors to ascertain care models, unique selling points (USP's), strengths, weaknesses
- Undertake admission surveys to gather insights and data

**Qualifications & Experience**
- Qualification in Business/Management
- desirable
- Strong knowledge of the industry
- At least 3 years of relevant experience in Aged Care admissions process
- Demonstrated leadership in process management, team supervision, stakeholder engagement and an understanding of aged care compliance
- A high level of analytical, written and verbal communication skills
- Knowledge of legislation appropriate to this position
- Strong knowledge of aged care finances

**Our Values**

Unified by our commitment to providing superior care, our values see our diverse team collaborate to deliver on our promise to our residents:

- Compassion: generous spirit, welcoming hospitality, connect.
- Integrity: honest, trustworthy and ethical in all that we do.
- Dignity: True worth of every individual.
- Diversity: Value uniqueness of each person.
- Accountable: we are accountable of all actions and outcomes to residents, their carers families and those who fund, govern and support us.
- Family: it is in how we think, behave and talk. It is reflected in the environments and experiences we create.
- Respect: We promote care, compassion and consideration with residents, their carers, families and each other.

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