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Technical Support Specialist
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Technical Support Role Overview
We are seeking a highly skilled professional to join our team as a technical support specialist. In this role, you will be responsible for providing exceptional customer service and resolving technical issues related to our products.
Key Responsibilities:- Email and phone case management of technical inquiries using Salesforce for AU/NZ customers.
- Problem-solving and diagnosing the cause/effect of product queries through email, phone, and in-person with customers and trades for AU/NZ.
- Understanding the technical aspects of our products and the way these impact a customer's experience with the brand.
- Assisting various teams with any technical enquiries across AU/NZ/UK.
- Maintaining stock levels and helping to order spare parts.
- Contributing to creating and implementing new internal processes to improve warranty and technical service.
- Developing strategies and implementing projects to enable all markets to troubleshoot and access technical information regarding products, spare parts, and warranties.
- Providing feedback and diagnostic support for product faults, improvements, and new product ranges for our Research and Development team.
- Supporting the development of our Authorised Service Provider Program.
- Maintaining documentation related to technical product updates.
- Enthusiastic and energetic, with strong electrical, plumbing or onsite building knowledge and experience.
- Confident ability using computers.
- Able to problem-solve and diagnose the cause/effect of product issues.
- Good verbal and written communication skills.
- Attention to detail and ability to multi-task.
- Enjoy working autonomously and as part of a large team.
- Work-life balance. Working 38 hours across operational hours.
- A brand-new HQ with an onsite gym and Pilates studio.
- Daily breakfast when working onsite.
- Opportunity to connect with your team and the wider organization through social events, team-building activities, and a collaborative working environment.
We encourage you to apply with your resume and cover letter, highlighting how you'd contribute to our team and culture.
About UsWe are a leading supplier of high-quality interior fixtures and fittings. Our in-house Research and Development team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.
We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team share the same belief and commitment that we can enrich lives by enriching spaces.
