IT Systems Integration Specialist
1 month ago
The Business Systems Support Officer will play a critical role in ensuring excellent customer service outcomes through systems and operational support.
About Teachers HealthTeachers Health is a not-for-profit health fund exclusively for the education community, covering the lives of over 400,000 teachers, education staff & their families.
Key Responsibilities- Level 2 support - advanced technical support to THF applications, promptly addressing and resolving issues related to releases, enhancements, ensuring the shortest possible response time.
- Ensure the HAMBS system and other core applications are always up-to-date, accurate, and compliant with relevant regulations and standards.
- Thoroughly document process, data, and functional workflows for key applications, including the mobile app, CRM, and associated systems.
- Ad hoc reporting and analysis for business stakeholders via SQL Server
- Maintenance of Salesforce solution – version control, branching and metadata deployments, maintenance of users and roles
- Contribute to and support research, requirement gathering and validation activities directly with business owners, including usability and acceptance testing
- Drive continuous improvement, through the creation of improvement backlogs, prioritisation tasks and iterative assessment of the assigned tasks progress
- Work with project managers to plan analysis activities, highlight risks and issues, and contribute operational input to projects.
- Support the testing and acceptance of new core systems to replace legacy environment. Monitor and report on the effect (cost/benefit) of enhancement.
- Experience in integration services
- Ability to assess requirements and specify solutions
- Proficiency in Salesforce (Sales Cloud, Health Cloud, and Marketing Cloud)
- Tertiary qualification in an IT-related discipline or over five years of relevant experience
- Experience in administering third-party software solutions
- $85,000 - $95,000 per annum, depending on experience
- 6 weeks of annual leave
- Hybrid working model
- Subsidised private health insurance and discounts on our products and services
- State of the art, multi-disciplinary centre
- Fantastic central location in Sydney
- Employee well-being programme
- An annual corporate wardrobe allowance
- 18 weeks paid parental leave for eligible employees
- Additional long service leave
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