IT Systems Support Specialist

3 weeks ago

Surry Hills, New South Wales, Australia Teachers Health Full time
Job Overview: Teachers Health is seeking an experienced Business Systems Support Officer to join our team. This role offers a unique opportunity to work in a dynamic environment, supporting the integration of core applications and ensuring excellent customer service outcomes.

About the Role: As a key member of our IT team, you will be responsible for providing advanced technical support to THF applications, addressing and resolving issues related to releases and enhancements. You will also ensure the HAMBS system and other core applications are up-to-date, accurate, and compliant with relevant regulations and standards.

Key Responsibilities:
  • Level 2 support - advanced technical support to THF applications, promptly addressing and resolving issues related to releases, enhancements, ensuring the shortest possible response time.
  • Ensure the HAMBS system and other core applications are always up-to-date, accurate, and compliant with relevant regulations and standards.
  • Thoroughly document process, data, and functional workflows for key applications, including the mobile app, CRM, and associated systems.
  • Ad hoc reporting and analysis for business stakeholders via SQL Server.
  • Maintenance of Salesforce solution – version control, branching and metadata deployments, maintenance of users and roles.
  • Contribute to and support research, requirement gathering and validation activities directly with business owners, including usability and acceptance testing.
  • Drive continuous improvement, through the creation of improvement backlogs, prioritisation tasks and iterative assessment of the assigned tasks progress.
  • Work with project managers to plan analysis activities, highlight risks and issues, and contribute operational input to projects.
  • Support the testing and acceptance of new core systems to replace legacy environment. Monitor and report on the effect (cost/benefit) of enhancement.

About You: We are looking for an experienced professional who can demonstrate expertise in integration services, ability to assess requirements and specify solutions, proficiency in Salesforce, and tertiary qualification in an IT-related discipline or over five years of relevant experience. In addition to these skills, you should possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

What We Offer: As a valued member of our team, you will receive a salary of $85,000 - $110,000 per annum, depending on your level of experience. You will also have access to a hybrid working model, 6 weeks of annual leave, subsidised private health insurance, discounts on our products and services, state-of-the-art facilities, and an employee well-being program.

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