Claims Resolution Officer
3 days ago
Troocoo is partnering with a leading player in the automotive insurance industry, seeking an experienced administrator to join their team in one of their local offices. This is an excellent opportunity to get your foot in the door with a large business, Monday to Friday 7am-3pm or 8am -4pm, located close to public transport or limited onsite parking available.
Job OverviewAs a Claims Resolution Officer, you will be responsible for various administrative tasks related to assessment of vehicles and damage. Your role will play a crucial part in streamlining the assessment process, reducing the duration of the process for customers, and ensuring a high level of customer satisfaction.
- Provide exceptional customer service via phone, email, and in-person interactions
- Maintain proactive communication with customers, keeping them informed about the progress of their services
- Communicate professionally with operators and vendors to ensure a mutual understanding of next steps
- Schedule booking vehicles into repairs and liaise with mechanics and customers
- Follow up with dissatisfied customers and handle complaints effectively
- Manage all aspects of services throughout the fulfillment process, including inbound and outbound calls, emails, administrative duties, and support for various teams
About You
We are looking for an administrative and customer service professional who thrives in a busy environment. You will take pride in your attention to detail and take ownership and accountability for your work and outcomes.
- Prior experience in customer service is essential
- Ability to multitask and prioritize workloads effectively
- Demonstrated ability to handle challenging situations with a calm and professional approach, applying a problem-solving mindset
- Team player who provides positive support to colleagues and contributes to organizational goals
- Committed to working a minimum of 3 months, able to work 38 hours per week
The estimated annual salary for this position is between $65,000-$85,000 AUD, depending on experience.
-
Claims Resolution Specialist
3 days ago
Melbourne, Victoria, Australia Adidas Full timeAbout the RoleAs a Claims Resolution Specialist at Adidas Pacific, you will play a vital role in supporting the Claims Team Leader and collaborating with both internal and external customers to ensure efficient Claims and Returns operations.Key Responsibilities:Claims Analysis: Assess claims to determine liability, minimizing exposure for the company by...
-
Claims Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeAbout the RoleAt WNS Global Services, we're seeking a skilled Claims Resolution Specialist to join our team. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring seamless claim resolution experiences for our clients.Key ResponsibilitiesLodge new insurance claims for customers and...
-
Adidas Claims Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia adidas Full timeJob DescriptionAbout the RoleWe are seeking a highly skilled Associate, Sales Support to join our team as a Claims Resolution Specialist. As part of our adidas Pacific Claims Team, you will play a vital role in ensuring efficient claims and returns operations.Main ResponsibilitiesClaims Analysis: Assess claims to determine liability, minimizing exposure for...
-
Claims Resolution Specialist
7 days ago
Melbourne, Victoria, Australia adidas Full timeAbout Us">At Adidas, we're committed to delivering exceptional customer experiences. As a Claims Resolution Specialist, you'll play a vital role in ensuring that our customers receive prompt and efficient service.">Key Responsibilities">">Assess claims to determine liability and minimize exposure for the company by making informed approval or rejection...
-
Claims Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Randstad Full timeRandstad offers an attractive compensation package for this role, including a salary range of $60,000 - $80,000 per annum.About the CompanyRandstad is a leading provider of automotive and insurance services, renowned for its exceptional customer service and dedication to employee development.Job DescriptionThis Claims Resolution Specialist position involves...
-
Claims Resolution Associate
2 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob Title:Claims Resolution Associate - Insurance ProfessionalAbout the Role:We are seeking a skilled Claims Resolution Associate to join our team at WNS Global Services. This is an exciting opportunity for an experienced insurance professional to utilize their skills and knowledge in a dynamic environment.Key Responsibilities:Lodge new insurance claims for...
-
Customer Service Representative
1 week ago
Melbourne, Victoria, Australia adidas Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our Claims Team as a Claims Resolution Specialist. This role is perfect for individuals who enjoy problem-solving, have excellent communication skills, and thrive in a fast-paced environment.Key ResponsibilitiesClaims Analysis: Assess claims to determine liability,...
-
Claims Resolution Specialist
5 days ago
Melbourne, Victoria, Australia Tal Services Limited Full timeAt TAL Services Limited, we're passionate about protecting Australians and their loved ones. As a Claims Resolution Specialist, you'll play a vital role in ensuring our customers receive the support they need during difficult times.About the RoleWe're seeking a caring and empathetic individual to join our Direct channel team. In this role, you'll be...
-
Complex Claims Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Gallagher Bassett Full timeAbout the RoleWe are seeking an experienced Complex Claims Resolution Specialist to join our team at Gallagher Bassett. In this role, you will specialise in managing complex General Liability claims for key customers within our Comcover Claims Portfolio.This is an opportunity to step into an interesting, diverse and unique General Liability claims portfolio,...
-
Claims Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full timeCustomer Support Role:Deliver exceptional customer support as the primary point of contact for customers facing property loss or damage.Manage claims cases by overseeing a portfolio of new and existing claims customers.Collaborate with assessors and external vendors to manage costs and ensure seamless claims processes.Communicate policy entitlements and...
-
Arbitration Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAbout the RoleWe are seeking a highly skilled Arbitration Dispute Resolution Officer to join our team at EML. As a key member of our claims team, you will play a critical role in the management and resolution of disputes, ensuring positive outcomes for our clients.Key ResponsibilitiesAttend Work Injury Commission (WIC) hearings and provide advice, review and...
-
Dispute Resolution Officer
3 weeks ago
Melbourne, Victoria, Australia Gallagher Full timeAbout the RoleWe are seeking a skilled Dispute Resolution Specialist to join our Workers Compensation team at Gallagher Bassett. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, ensuring fair outcomes for workers compensation disputes.Your ResponsibilitiesUndertake all tasks associated...
-
Claims Officer
4 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full timeJob Title: Claims Officer - Property Liability SpecialistJob Summary: We are seeking a Claims Officer - Property Liability Specialist to join our team at Suncorp Group. This role involves providing market leading proactive claims customer service to Commercial & Consumer Insurance direct customers and intermediaries in relation to third party property...
-
Dispute Resolution Advocate
1 week ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAbout EMLEML is a leading provider of workers compensation solutions, committed to delivering exceptional service and support to our clients.We are seeking an experienced Dispute Resolution Advocate to join our team in Melbourne. As a key member of our claims team, you will play a critical role in managing and resolving disputes, ensuring positive outcomes...
-
Property Claims Specialist
4 weeks ago
Melbourne, Victoria, Australia Succession Partners Full timeProperty Claims Executive OpportunityWe are seeking a skilled Property Claims Executive to join our team at Succession Partners, a leading insurance brokerage in Australia. As a Property Claims Executive, you will be responsible for managing and processing property claims, ensuring efficiency, accuracy, and exceptional customer service throughout the claims...
-
Melbourne, Victoria, Australia State Government Of Victoria, Australia Full timeAbout the RoleWe are seeking a highly experienced and skilled lawyer to join our Litigation and Dispute Resolution Branch as a Managing Principal Solicitor. This is a senior role that requires strong leadership and management skills, as well as the ability to provide high-level legal advice to the Victorian Government.Key ResponsibilitiesLead and supervise a...
-
Arbitration Dispute Resolution Specialist
1 month ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAbout EMLWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.The RoleThis is a challenging and rewarding role that requires the ability to proactively assist in the management and early resolution of disputes, ensuring positive outcomes are maximised.As part...
-
Dispute Resolution Specialist Melbourne
16 hours ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAt EML, we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that...
-
Claims Recovery Officer
4 weeks ago
Melbourne, Victoria, Australia Zurich Insurance Group Full timeA Key Role in Recovering Outstanding ClaimsZurich Insurance Group is seeking a Claims Recovery Officer to join our team.This exciting opportunity will see you play a vital role in recovering outstanding claims payments from third parties and their insurers. You will work within a fast-paced environment to ensure efficient handling of recovery claims,...
-
Claims Associate
4 weeks ago
Melbourne, Victoria, Australia adidas Full timeJob SummaryWe are seeking a skilled Claims and Returns Specialist to join our team at adidas Pacific. As the Associate Claims Specialist - Customer Service Representative, you will play a vital role in supporting the Claims Team Leader and collaborating with internal and external customers to ensure efficient Claims and Returns operations.Key...